Refund Policy
Last Updated: Nov 4, 2023
At Burbank Vacation, we strive to ensure your booking experience is worry-free. Please take a moment to review our refund policy, which specifically addresses refund-related matters:
1. Cancellation Policy
If you decide to cancel your reservation, please do so at least 14 days before your scheduled arrival date to avoid incurring charges.
Cancellations made within 14 days or less of your arrival date will result in a 50% charge of the total booking amount.
For eligible cancellations, refunds will be processed within 7-10 business days from the date of cancellation. Please note that additional processing time may be necessary, depending on your financial institution. For more info on our cancelation policy, please visit here
2. No-Show Policy
Failure to arrive without canceling your reservation as per our policy will result in the full booking charge.
3. Refund Processing
Refunds for eligible cancellations will be processed in accordance with the above-stated timelines.
To request a refund, please contact our reservations department at reservations@myburbankvacations.com or call us at 876-610-6455, 876-632-5250.
Ensure you provide your proof of purchase and a detailed explanation of the reason for the refund request.
4. Policy Updates
Our cancellation policy may be subject to changes. The terms and conditions applicable at the time of your booking will govern your reservation.
5. Contact Us
If you have any further questions or require assistance regarding refunds, please don't hesitate to reach out to our reservations department. We are here to assist you throughout the process.
We appreciate your choice of Burbank Vacations and look forward to delivering an exceptional experience during your stay.
